Coronavirus Resources

The know-how, numbers, and links to help keep you feeling confident about your money.

You are the first priority

It's not unusual to feel uneasy these days. Sometimes all we need is the reassurance of having easy access to the know-how, numbers, and links to answer our questions or find the help we need. That's why this resource center is here.

There are a lot of things that feel uncertain in these times. Just know that one thing is absolutely certain – your health and safety (and the safety of your money) are our top priorities here at First Federal Bank of Kansas City.

Thanks for being part of the First Federal family. And stay safe.

Your Economic Impact Payment Status

Due to the release of Economic Impact Payments, we are currently experiencing extremely high online and mobile banking app usage. You may experience delays in accessing these systems. We hope to have these issues resolved soon. Please check back for continued updates.

If you are experiencing difficulties accessing online and mobile banking, you can call our Toll-Free 24-Hour Banking Info Line at (888) 781-4092 to check your balance and review recent transactions, including checks and deposits. Or contact us at (816) 245-4225 from 9:00 a.m. to 4:30 p.m. (CT) to speak with a banking specialist. Call volumes are also extremely high and we appreciate your patience.

Also, you can use the Get My Payment tool from the IRS to check on the status of your Economic Impact Payment.

Financial Hardship Relief

If you experience financial hardship as a result of the coronavirus, you can request help.

Learn more

Access to your money

As a financial institution, First Federal Bank of Kansas City remains open and committed to serving your banking needs. Please note that until further notice, we will continue to operate our branches as drive-through only during normal business hours.

Access to your accounts, information, and services is also available through these options:

  • ONLINE & MOBILE BANKING – You have easy, anytime access to your money and your accounts through First Federal Bank mobile and online banking that allow you to:
    • Deposit checks (from the app)
    • Pay bills
    • Transfer funds between accounts
    • Pay others with PopMoney
    • Check account balances
    • View transactions
    • Find an ATM or banking center
    • Get custom automated email notifications about your accounts
    • Control your MasterCard Debit Card (turn your card on & off right from the app)

If you experience difficulty using your debit card for online or other recent purchases, call us at (816) 245-4225 – Mon-Fri 9:00 a.m. – 4:30 p.m.

  • CONTACT US – Contact us by phone, email, or by having us contact you.

Safety

Safeguarding your health

You can trust that First Federal Bank has taken steps to safeguard your health. Here are a few things you should know.

  • Branches will continue to operate, serving customers only through the drive-throughs to support social distancing.
  • We continue to heighten the cleaning protocols at all our facilities to safeguard your health and the health of all our team members.
  • If you’re feeling anxious about anything related to your First Federal accounts, we have team members ready to answer your questions and offer help. Just call us at 816.241.7800.

Safeguarding your money

Your money at First Federal Bank is FDIC insured. And the FDIC insures up to $250,000 per depositor – so you know your money is safe.

Unfortunately, in these times, threats (outside of your bank) rise. The FBI has issued a warning that scams may increase during this time. Here's some advice and tips to keep your money safe:

Here are things to watch out for according to the FBI:

  • Offers selling treatments, vaccines, and equipment, as well as virus tracking apps or virus-related information and more.
  • Charitable requests to donate to an online charity or through social media – including contributing to a crowdfunding campaign.
  • Emails claiming to be from the Centers for Disease Control and Prevention (CDC) or other health organizations and asking you to click on attachments you do not recognize - these could contain malware that attempts to steal your personal information or locks your computer and demands payment.
  • Offers for counterfeit equipment or treatment - you can find more information on unapproved or counterfeit equipment at www.cdc.gov/niosh. You can also find information on the U.S. Food and Drug Administration website, and the Environmental Protection Agency website.
  • Any offer or charitable request that you do not recognize that asks you for personal information.

To safeguard yourself from these threats, the FBI advises that you:

  • Do not open attachments or click links within emails from senders you don't recognize.
  • Do not provide your username, password, date of birth, social security number, financial data, or other personal information in response to an email or robocall.
  • Always verify the web address of legitimate websites and manually type them into your browser.
  • Check for misspellings or wrong domains within a link (for example, an address that should end in a ".gov" ends in .com" instead).

Need to get in touch?

Get a list of all the ways you can connect – by phone or online.

Contact us

Frequently Asked Questions

Here are some of the questions often asked, collected in one place for you. For an expanded list of questions, visit our Help page.

Yes! Branches will continue to operate, serving customers only through the drive-throughs to support social distancing. You can find locations and hours of operations here.

You can access banking services through the drive-through at any of our branches during normal business hours. Additionally, you can access your money for free at any First Federal Bank ATM around town or through MoneyPass ATMs nationwide. You also have easy, anytime access to your money and your accounts through First Federal Bank mobile and online banking.

Your money at First Federal Bank is FDIC insured. And the FDIC insures up to $250,000 per depositor – so you can feel confident about the safety of your money.

Please visit our Financial Hardship Relief page for information on requesting help and who to contact.

WithFirst Federal Bank mobile and online banking, you can:

  • Deposit checks (from the app)
  • Pay bills
  • Transfer funds between accounts
  • Pay others with PopMoney
  • Check account balances
  • View transactions
  • Find an ATM or banking center
  • Get custom automated email notifications about your accounts
  • Control your MasterCard Debit Card (turn your card on & off right from the app)

Branches will continue to operate, serving customers only through the drive-throughs to support social distancing. Additionally, we continue to heighten the cleaning protocols at all our facilities to safeguard your health and the health of all our team members.

Visit our Mobile & Online Banking page. To enroll in online banking, go here. And, don't forget to download our mobile app to bank anytime from virtually anywhere.

The FBI has issued a warning that scams may rise during this time. Here are things to watch out for and precautions you can take according to the FBI.

Links

Here is a list of links to organizations and government sites where you can find more information about the COVID-19 outbreak.

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