Digital Banking Upgrade
Get ready for more powerful digital banking
We’re proud to announce a coming upgrade to your Digital Banking experience! Beginning in February 2025, online and mobile banking with First Federal Bank of Kansas City will become even more convenient.
What can I expect during the upgrade?
These improvements to our Digital Banking platform will include the First Federal Bank of Kansas City mobile app as well as our online banking digital banking portal on the web. With this upgrade, you can expect enhancements to your favorite features and access to new tools designed to make managing your finances easier.
The upgrade will take place between February 6-10, 2025. We’ll be updating this page periodically with additional information as we get closer to the upgrade. In the meantime, please take a moment to review the full upgrade details and instructions, make sure your contact information is up-to-date in your Digital Banking settings, and look for more communication from First Federal in your email and U.S. Mail in the coming weeks!
View the full Digital Banking upgrade details and instructions
Frequently Asked Questions
Why is this upgrade happening?
We’re making changes to our digital banking experience because we’ve been listening closely to your feedback. You’ve shared what you loved about our previous platform, and we’re excited to bring back many of the features that made managing your finances easier for you.
These updates are all about making your experience better—simpler, smoother, and more aligned with how you want to manage your finances. We appreciate your input and can’t wait for you to see what’s coming.
What do I need to do to prepare for this change?
There are a few important steps to take in order to prepare for the upcoming change.
- Mark your calendar. Our upgrade will begin on Thursday, February 6, 2025 for online bill pay and for web and mobile banking activity. These services will be unavailable at this time. Check the Upgrade Timeline and look for email reminders from us prior to these dates.
- Review contact information. Log in to Digital Banking and review your email and phone number. You will need this email address to access the new Digital Banking platform and mobile app on Monday, February 10, 2025.
- Schedule bill payments in advance. Bill payments scheduled before Thursday, February 6 will be processed through the transition period. Please closely monitor all bill payments before and after the upgrade.
- On Monday, February 10, the new Digital Banking platform will be available! On February 10, log in to Digital Banking in your browser and download our updated app at ffbkc.com/apple for apple users or ffbkc.com/android for android users.
How can I get help during this upgrade?
We are here to help! Should you have questions about the upgrade, contact our Customer Advisory Center at (816) 241-7800 Monday to Friday, 8:30 a.m. – 5 p.m. CT and Saturday, 8:30 a.m. – 12:00 p.m. CT.