Digital Banking Upgrade
Get ready for more powerful digital banking
We’re proud to announce a coming upgrade to your Digital Banking experience! Beginning in February 2025, online and mobile banking with First Federal Bank of Kansas City will become even more convenient.
What can I expect during the upgrade?
The transformation to the new digital banking platform will include the First Federal Bank of Kansas City mobile app as well as our digital banking portal on the web. With this upgrade, you can expect enhancements to your favorite features and access to new tools designed to make managing your finances easier.
Need help during the upgrade? To support you through our upgrade, our service hours will be extended temporarily!
February 10 – 14, February 18 – 19: Monday – Friday, 8:00 a.m. – 6:00 p.m. CT
February 15: Saturday, 8:00 a.m. – 5:00 p.m. CT
We’ll be closed on:
Saturday, February 8 (Closed for Digital Banking Experience Upgrades)
Monday, February 17 (Closed for President's Day)
New and Improved Features
Alongside the trusted features you enjoy, our upgraded Digital Banking suite introduces a range of powerful new financial tools.
External or Internal Transfers
Set up one-time or recurring transfers between your own accounts or to other FFBKC customers.
Mobile Deposits
Securely deposit checks anytime, anywhere, just by using your phone!
Bill Pay
Set up automatic bill payments or send funds easily to a third party.
Customized Push Alerts
Set alerts for transactions or other account activity that will notify you on your mobile device.
Integrated Card Controls
Toggle cards on and off, report lost cards and manage card settings right from your Digital Banking suite.
Secure Messages
Get quick, personal help with your account.
Intuit Quickbooks
Effortlessly manage your finances by syncing your bank accounts with Intuit, giving you real-time insights, smoother tax prep, and a clear picture of your financial goals.
My Money Manager
Easily link and view all your accounts in one place to manage and monitor your financial health!
Frequently Asked Questions
Why is this upgrade happening?
We’re making changes to our digital banking experience because we’ve been listening closely to your feedback. You’ve shared what you loved about our previous platform, and we’re excited to bring back many of the features that made managing your finances easier for you.
These updates are all about making your experience better—simpler, smoother, and more aligned with how you want to manage your finances. We appreciate your input and can’t wait for you to see what’s coming.
What do I need to do to prepare for this change?
There are a few important steps to take in order to prepare for the upcoming change.
- Mark your calendar. Our upgrade will begin on Thursday, February 6, 2025 for online bill pay and for web and mobile banking activity. These services will be unavailable at this time. Check the Upgrade Timeline and look for email reminders from us prior to these dates.
- Review contact information. Log in to Digital Banking and review your email and phone number. You will need this email address to access the new Digital Banking platform and mobile app on Monday, February 10, 2025.
- Schedule bill payments in advance. Bill payments scheduled before Thursday, February 6 will be processed through the transition period. Please closely monitor all bill payments before and after the upgrade.
- On Monday, February 10, the new Digital Banking platform will be available! On February 10, log in to Digital Banking in your browser and download our updated app at ffbkc.com/apple for apple users or ffbkc.com/android for android users.
How can I get help during this upgrade?
We are here to help! Should you have questions about the upgrade, contact our Customer Advisory Center at (816) 241-7800 Monday to Friday, 8:30 a.m. – 5 p.m. CT and Saturday, 8:30 a.m. – 12:00 p.m. CT.